Terms of Service

Effective 24 September 2026 for new contracts that incorporate these terms. They do not retrospectively change an existing agreement.

1. Your contracting party and the agreed work

Your contracting party is Mariyan Asenov, sole proprietor trading as Fylvo Digital, Laurentiusstraße 20, 68167 Mannheim, Germany; contact@fylvodigital.com; +49 1522 2350601; VAT ID DE367078792. These terms apply to business and consumer customers. A consumer acts mainly outside their trade or profession.

Your individual proposal defines the deliverables, included changes, technical requirements, third-party costs, service period and timetable. Individually agreed terms take priority. General service descriptions do not include every advertised service in one package.

2. Orders and confirmation

An enquiry is not an order. You accept our proposal through the acceptance method stated in it, such as an email confirmation or a binding order on the linked payment page. Before a binding online order, the proposal and checkout must identify the scope, total price and recurring commitment. A payment link used to settle an already agreed contract does not create a second contract. We provide the agreed contract information and terms by email. You can save these terms before ordering.

3. Germany — Website, Hosting and Care

Where this annual package is expressly agreed, the price is €1,428 per year including 19% German VAT (€1,200 net plus €228 VAT). This corresponds to €119 per month including VAT; billing is annual, not monthly. The first year includes website creation, hosting and care within the written proposal. Following years include hosting and care, not a new website each year. Extra work requires a separate agreement. The Germany-specific payment offer is for customers with a German billing address; work for other countries requires an individual proposal and tax assessment.

4. Duration, annual payment and termination

The initial term is twelve months from the agreed contract start. You can end the contract at the end of that term with one month’s notice. It then continues for an indefinite period and can be terminated at any time with one month’s notice. Annual advance billing does not create another fixed annual term. Advance payments covering time after the effective end are refunded proportionately. Statutory rights to terminate for cause remain.

You can use Cancel a contract or send a clear cancellation by email to contact@fylvodigital.com. Identify yourself and the contract and state the intended end date, or request the earliest possible date. You do not need a portal account to submit a cancellation.

5. Payment and service start

Stripe processes payments for Fylvo Digital; it does not replace us as your service provider. The payment page shows the available methods and payment due. Subscription collection follows the agreed annual schedule. Consumer website creation begins only after the applicable fourteen-day withdrawal period has expired; we do not request an early-start waiver for this package.

6. Working together and hosting

Please provide the agreed content, lawful access and feedback needed for the project. Tell us about errors promptly. Changes to scope, deadlines or additional fees must be agreed. We remain responsible for our agreed hosting service when using Hostinger infrastructure. You do not need your own Hostinger subscription for hosting managed by us.

The proposal specifies delivery, any acceptance process, support scope and usage rights. Your own content remains yours. Third-party software, fonts or assets retain their applicable licences. At the end of hosting, we coordinate the return or transfer of the agreed deliverables and customer data; rights to retention required by law remain.

7. Statutory rights and complaints

Statutory rights concerning defects, digital products and liability remain unchanged. No search ranking, sales level or uninterrupted third-party service is promised unless specifically agreed. This does not exclude our agreed performance duties or mandatory liability. Contact us at contact@fylvodigital.com about a problem so we can address it.

8. Consumers and governing law

Consumers have the rights explained in the Right of Withdrawal notice and can use Withdraw from a contract. German law applies, without depriving consumers of mandatory protection available under the law of their habitual residence. No exclusive place of jurisdiction is imposed on consumers. Personal data is handled as described in our Privacy Policy.